Question 1

Who are we?

Accepted Answer

We are a UK-based company that specialise in supplying a range of highly effective products designed to prevent birds from gaining access underneath Solar Panels. Check out our range of products, from our solar proofing spikes to our solar mesh online now.

Working closely with industry leading manufacturers, we have developed a range of solutions to suit every requirement.

Question 2

What to do if you have a question

Accepted Answer

To ask us a question follow these steps:

1. Head to our contact page. 
2. Fill out the contact form with your details and question.
3. Press submit, and we will try get back to you as soon as we can

Question 3

Can I create an account with Solar Proofing Solutions?

Accepted Answer

Yes, you can create an account with us. Just click on the icon in the top left of the page, from here you can create an account or sign in with Google or Facebook.

Question 4

What is our return and refund policy?

Accepted Answer

Once we have sent out your order or you have collected it, you may return the goods for a full refund, without giving a reason, as long as the goods are with the original packaging, unused and you do so within 30 days of buying them. You will have to pay any costs involved in returning them to us.
 
If any of the goods we supply fail to perform satisfactorily due to faulty materials or workmanship, you may contact us for a refund or to arrange repair (if we decide) at any time in the first 12 months. All we ask is that you explain what the problem is and give us details of the purchase. Some of the goods we sell carry longer manufacturers’ warranties. Our guarantee is aimed at giving you extra peace of mind. It is not a substitute for the manufacturer's warranty.

Question 5

What are our customer service opening times?

Accepted Answer

Our customer service team is available Monday-Friday between the hours of 8:30am - 5:30pm. If you contact us outside of these hours, our team will get back to you the next working day.

Question 6

Want to chat to us about your order?

Accepted Answer

There are two ways in which you can contact us;

Head to the contact page and fill out the submission form and we will get to you as soon as we can.
You can also contact us by emailing us directly at info@solarproofingsolutions.com

Question 7

How are you linked to 1env Solutions?

Accepted Answer

1env Solutions is our parent company. If you cannot find what bird proofing product that you are looking for, please head to their website.

Not sure who 1env Solutions are? They are the UK's leading manufacturer and distributor of professional pest control products.

Question 8

What payments methods do you accept?

Accepted Answer

Here at Solar Proofing Solutions, we offer a range of payment methods including; Credit / Debit card, PayPal and Offline Payments.

FREQUENTLY ASKED QUESTIONS

Frequently asked questions